Users of the popular Quicken financial software have been dismayed to see that, after applying a recent update, some of their personal files disappeared. For some reason, the updater deleted their entire Desktop folder. This can be a disaster, as the Desktop is, for many people, a repository for in-progress files.
The first thing to do is not update Quicken, if you haven’t already done so, to ensure that you don’t get stung by this bug. If you have already updated the program, and lost files, do not reboot it until you contact Quicken’s technical support. (Though if you know you’ve lost files, or if you’re reading this, you’ve probably already rebooted.) Quicken says it will try and help users recover their files, but it seem that this could be difficult. (See their tech note on this issue.)
In the meantime, we can only suggest that, before running any software updates, you make sure to back up, if not your entire Mac, at least your home folder, using Intego Personal Backup. In case of problems, you can recover your files, and not have to wait to reboot your Mac. Regular backups are the most essential link in the Mac security chain, because having backups ensures that even if you get stung, your files will be safe.
